General Questions

If you have any general inquiries or need assistance with our products or services, please feel free to ask. Our team at SmithSteading, LLC is here to help and provide you with the information you need. Simply reach out, and we will do our best to assist you promptly.

smithsteading7@gmail.com

What Are Your Business Hours

Monday - Thursday: 9:30am - 4:30pm EST
Friday: 9:30am - 3:00pm EST
During the Summer months, we may be closed Fridays!
Whenever our business office is closed you can always place orders online 24 hours a day, 7 days a week.
Business Office Phone: (904)449-9067
If the answering machine picks up during business hours, we are probably making soap... so please call again!
If you have placed an order you will be contacted when it is shipped

SHIPPING POLICY

All orders ship via 

1. How do you ship

We ship most orders via US Postal Service Priority Mail using the least amount of packaging material possible.*If your order is under ONE POUND you will also see an option to have your package shipped using USPS First Class Mail. This option will be less expensive, however, shipping time will be 2 to 3 days longer than with Priority Shipping.

You will always receive BOTH options except:
In the warm summer months, the First Class option will not be available if you purchase items that may melt in transit due to the increase in transit time.

or FedEx with tracking information is generally 2-3 business days.

DO YOU OFFER INTERNATIONAL SHIPPING?

At SmithSteading, LLC, we currently do not offer international shipping. Our services are limited to domestic shipping within the United States. We apologize for any inconvenience this may cause. 

REFUND POLICY 

We strive for customer satisfaction. Returns are accepted within 30 days of purchase, provided the item is unused and in its original packaging. Refunds will be issued in the original form of payment. Please contact our customer support for assistance, and we'll ensure a seamless return process. We will then either replace the item or issue a full refund/less shipping.